We do not accept refunds or exchange once your order & payment is made. Customers have the responsibility to ensure the size (if applicable), colors, designs, and quantity of their order before checking out.
Refunds will strictly not be allowed under the following circumstances, and strictly not applicable for sale or promotional items:
– Dislike item / item doesn’t suit me
– Wrong item purchased
– Item does not fit (for all One Size items)
– Different placements of prints
– Slight variances in measurements
– Colour variances
Exchanges are accepted for changes of size (if an item is available in sizes only; not applicable on one size items) and defected items.
Only 1 (ONE) time exchange is allowed per order.
Exchange items must be returned in original condition unaltered, unworn, unwashed and with tags intact.
All items must be shipped back within 7 working days (MALAYSIA), 10 working days (OUTSIDE MALAYSIA) upon item received.
Customer are required to bear RM8 WM, RM10 EM postage fee for exchange, including the postage cost to return the item.
We will refund in cash once we received the products in good condition.
The exchange / refund process for defected items will commence once we have received the defect item back. Please retain the postage receipt and tracking number as proof of return.
Please do not hesitate to contact us at 018-3288113 and our customer service team will be more than happy to assist you.